Terms of service

TERMS OF SERVICE

Effective Date: February 10, 2026
Website: www.puresoles.ph
Business Name: Pure Soles PH

1. ACCEPTANCE OF TERMS

By accessing, browsing, placing an order, or completing a purchase on www.puresoles.ph, you acknowledge that you have read, understood, and agreed to these Terms of Service, including our Refund & Exchange Policy, Privacy Policy, and Shipping Policy.

Completion of checkout constitutes acceptance of all policies posted on this website.

If you do not agree, you must not use this website.

2. ELIGIBILITY

By placing an order, you represent that:

  • You are at least eighteen (18) years old; or

  • You are below eighteen (18) years old and are purchasing under the supervision and with the consent of a parent or legal guardian;

  • All information provided is accurate and complete;

  • You are authorized to use the selected payment method.

Pure Soles PH reserves the right to cancel transactions suspected to be unauthorized.

3. PRODUCTS & AVAILABILITY

All products are subject to availability.

We reserve the right to:

  • Correct pricing or description errors

  • Modify or discontinue products

  • Cancel orders due to inventory discrepancies

Limited and curated items may not be restocked.

4. PRICING & PAYMENT

All prices are listed in Philippine Peso (PHP).

We accept:

  • GCash

  • Maya

  • Bank Transfer

  • Cash on Delivery (Metro Manila only)

  • Approved Local Pick-Up

Digital payments are subject to verification prior to processing.

Pure Soles PH reserves the right to cancel suspicious or fraudulent transactions.

5. PRE-ORDER TERMS

Pre-order items are sourced upon request and are FINAL SALE.

No cancellations, refunds, or exchanges unless required by applicable law.

Lead times are estimates and may be affected by supplier or logistics delays.

6. SHIPPING & DELIVERY

Delivery timelines are estimates only.

Pure Soles PH is not liable for delays caused by third-party couriers or events beyond our reasonable control.

Risk of loss transfers to the customer once the item is handed over to the courier.

7. LOCAL PICK-UP

Local pick-up may be available subject to approval.

To secure a pick-up reservation, we may require:

  • Full payment; or

  • A non-refundable downpayment ranging from ₱1,000 to ₱2,000 depending on product value.

Pick-up must be completed within 7 to 15 calendar days from order confirmation unless otherwise agreed in writing.

Failure to collect within the agreed timeframe may result in:

  • Order cancellation

  • Release of item for resale

  • Forfeiture of downpayment

Downpayments are non-refundable except where required by applicable law.

8. FRAUD & ABUSE

We reserve the right to:

  • Cancel suspicious transactions

  • Refuse service

  • Restrict customers with repeated COD refusals or abusive refund behavior

9. LIMITATION OF LIABILITY

To the fullest extent permitted by law, liability shall be limited strictly to the purchase price of the product.

We are not liable for indirect or consequential damages.

10. FORCE MAJEURE

We are not liable for delays caused by natural disasters, government actions, courier disruptions, platform outages, or events beyond our reasonable control.

11. GOVERNING LAW

These Terms are governed by the laws of the Republic of the Philippines.